Contact Us
Got a question about how we rank the highest payout online casinos, spotted something out of date, or want to flag an issue with an offer listed on oliver2018.com? This is the right place to reach us. We read every message, though because of volume we can't always guarantee an individual reply.
How to reach the team
The quickest way to contact us is by email at [email protected]. We aim to respond within a few business days, sooner where possible. When you write in, it helps to include:
- The name of the casino or page you're asking about
- Whether your question relates to payout speed, bonus terms, licensing, or something else
- Any relevant screenshots or dates, if you're reporting an error
What we can and can't help with
We're an independent research and comparison site, not a casino operator, payment processor or regulator. That means there are limits to what we can do on your behalf. Here's a quick breakdown:
| What we can help with | What we can't help with |
|---|---|
| Correcting outdated bonus terms or ratings on our pages | Processing your deposits, withdrawals or account verification |
| Explaining how we assess payout speed, RTP or licensing | Resolving disputes directly with a specific casino |
| General questions about how online casinos work in the US | Refunding losses or reversing wagering outcomes |
| Feedback on our content and site experience | Providing legal or financial advice |
If you have a dispute with a specific operator — say, a delayed withdrawal or a rejected bonus claim — the fastest route is usually the casino's own customer support team, since they hold your account and transaction records. Our Responsible Gambling page also lists where to find independent support if gambling has stopped being enjoyable or is affecting your finances.
Reporting an error on one of our reviews
We work from publicly available terms, licensing pages and payout policies, and these details change often — a casino might revise its bonus percentage, add a new payment method, or adjust withdrawal limits without much notice. If you notice something on our site that no longer matches what an operator actually offers, tell us the specific page and detail. We'll check it against the current terms and update it where needed. This kind of feedback genuinely improves the accuracy of pages covering offers from operators like Raging Bull, Uptown Aces, Ignition and the others we list.
Before you get in touch about a specific casino
A few things are worth checking first, since they answer a lot of common questions:
- Withdrawal timing: processing times vary by payment method and by how quickly the casino completes identity verification (KYC) — this is standard practice, not a red flag on its own.
- Bonus terms: wagering requirements, game restrictions and maximum withdrawal caps on bonus winnings are set by each individual casino and can change, so always read the current terms on the operator's own site before claiming an offer.
- Eligibility: real money online casino play in the US depends on your state's laws and typically requires being physically located within a state where it's permitted, along with meeting the applicable minimum age.
If your question relates to any of these, our About Us page explains how we research and rate casinos, and our Terms and Conditions page covers how this site itself operates.
A note on responsible use of this site
We don't process payments, hold player funds, or have any influence over individual gambling outcomes. If you're contacting us because gambling has become difficult to control, please look at our Responsible Gambling page for tools like deposit limits, time-outs and self-exclusion programmes, and for links to state and national support services. We're happy to point people toward that resource whenever it's relevant.
Send us a message
Whatever the reason for getting in touch — a correction, a question about how we compare payout speeds, or general feedback on the site — email us at [email protected] and we'll get back to you as soon as we can.